Return & Refund Policy

Return & Refund Policy

At Al Masnoon, your satisfaction is important to us. Since our products are shipped directly from India and include Sunnah & herbal, food, and wellness items, we follow a No Return Policy to maintain hygiene, safety, and quality standards.

Please read our policy carefully before placing an order.

NO RETURN POLICY

Due to the nature of our products (herbal, edible, and personal care items), we do not accept returns once an order is delivered.

This policy is in place to ensure product safety, freshness, and hygiene.

DAMAGED, WRONG OR MISSING PRODUCTS

We will gladly assist you in the following cases:

✔ Damaged during transit
✔ Wrong product delivered
✔ Missing item in order

To be eligible for a replacement or refund:

  • You must notify us within 48 hours of delivery

  • Provide clear photos or videos of the damaged/wrong product

  • Product must be unused and in original packaging

After verification, we will offer:

  • Free replacement
    OR

  • Full/partial refund (depending on the case)

NON-REFUNDABLE ITEMS

Refunds are not applicable for:

  • Used or opened products

  • Food & edible items (unless damaged or incorrect)

  • Products bought on sale or under special promotions

  • Gift cards / store credits

ORDER CANCELLATION

Orders can be cancelled within 12 hours of placing the order.
Once dispatched, orders cannot be cancelled.

REFUND PROCESS

Approved refunds will be credited to the original payment method within 5–15 business days.

ABUSE OF POLICY

Al Masnoon reserves the right to refuse service or deny refunds to users misusing the policy.

CONTACT US

For all return/refund queries:

📩 info@almasnoon.com
🌐 www.almasnoon.com